Our policy lasts 30 calendar days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags.
The customer must pay for shipping the item back since shipping costs are not refundable. To complete your return, we require a receipt or proof of purchase.
Contact us via email at firstname.lastname@example.org before you send the product back to let us know the reasons you decided to send it back. Otherwise, the refund may not proceed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a full refund including taxes (minus shipping) will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately but your bank will take some time to actually process it. This is entirely dependent on your bank, it usually takes between 3-5 business days and in some cases up to 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If for some reason you would like to exchange an item, please contact us via email at firstname.lastname@example.org to let us know why. Once we contact you, you may ship the item to 286 Pacific Cres, Fort McMurray AB T9K 0G5, Canada.
The customer must pay for shipping the item back since shipping costs are not refundable.
Once we get your original order, we will ship your new item at no additional cost.
To be able to do this the item must have no sign of being worn and it needs to be in its original condition with its labels.